Virtual Concierge Apr18


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Virtual Concierge

Novotel Partners with Monscierge for Development of “Virtual Concierge”

Innovative technology behind new cutting-edge virtual concierge product will serve to enhance the overall hotel guest experience

EVRY, France and MANCHESTER, England, April 18, 2013  — Accor announces that Monscierge has been chosen to deliver the chain’s new virtual concierge product designed specifically for its Novotel brand. Monscierge has been working with a number of Accor’s brands for over two years and this latest project has been delivered ahead of schedule and within budget. A number of the new Novotel Virtual Concierge systems have already been installed in the United Kingdom andFrance, and have been an instant success with staff and hotel guests. The feedback has been universally positive, most notably on social media sites.

“Monscierge is a true partner to Novotel and Accor, evolving as our business needs to evolve,” says David Esseryk, VP Consumer Technology at Accor. He continues, “Novotel has selected Monscierge as a preferred partner, to provide guests with this unique concierge and entertainment service, and because of its considerable industry experience, deep understanding of guest requirements, and their technology roadmap and strategic vision. The first to deploy the Virtual Concierge across all of our hotels, we are providing our guests with a highly differentiated experience through technology which is months or even years ahead of anything else available.”

The Novotel Virtual Concierge project entails a custom-designed, guest facing interface on a state-of-the-art digital touch screen display that features hotel amenities, local information and recommendations, maps and directions, events and activities, weather, flight information, social postcards and other guest service features – all in a colourful, unique user interface (UI) package.

Liam Walsh , Managing Director of Monscierge EMEA commented, “Accor had a well thought-out vision of what they needed to accomplish, from which we were able to develop a comprehensive design brief and product storyboard. We produced a project plan, which, in conjunction with our unique software platform allowed us to deliver within a fraction of the time other vendors proposed. We’re fortunate to have a well-versed innovations team that’s methodical in the design of flexible, multi-platform technology implementations for a brand’s desired guest experience.”

“The Novotel Virtual Concierge will enable Novotel hotels to enhance guest experience and provide a truly integrated environment where the touch board, smart phones and tablets are all synchronised to deliver an unlimited world of service and content,” says Sabine Kadyss, Novotel Global Product, Services & Communications Director. “The unique ability of the Virtual Concierge to offer a truly unified environment is why it has now become a core element of Novotel’s new brand concept; and answers our guests needs to access a single set of services, helping them to both work and relax during their stay.”

Powered by the Guest Experience Engine, Monscierge’s device agnostic product line uses a SaaS framework to connect hotels with their guest throughout the entire lifecycle of their journey. Architected to be scalable no matter the number of properties or breadth of services, the solution is all controlled through one cloud-based CMS system.

About Monscierge, LLC:

Founded in 2009, Monscierge is an international software company with a powerful product line that connects hotels to their guests throughout the entire journey, both on-site and away from the property. This global, private Oklahoma City-based firm uses a Guest Experience Engine to formulate and develop innovative, device agnostic products for various touch screen devices, including mobile and tablet platforms, and other customized solutions – all working together to enhance the guest experience.

About Novotel:

As the historical midscale hotel brand of the Accor group, Novotel offers close to 400 hotels and resorts in 60 countries, situated in the center of major international cities from business districts to tourist destinations. Novotel’s consistently high standard of service contributes to the wellbeing of both business and leisure travellers: think spacious, modular-design guestrooms, balanced cuisine available 24/7, excellent meeting facilities, attentive staff, dedicated children’s areas and rejuvenating wellness facilities.

For more information: or Text CONNECT to 411-24-7
Crystal Robinson , Media Director
(888) 426-5730

SOURCE Monscierge, LLC